Guidance on Remote GBV Services Focusing on Phone based Case Management and Hotlines During Pandemics & Epidemics Updated Edition 2026

This guidance was originally developed in response to the COVID-19 pandemic with support from multiple agencies, during which GBV case management rapidly transitioned to remote modalities to reduce social contact and limit transmission of infection. This updated edition has also been revised to include guidance on supporting child survivors of sexual abuse through remote modalities, aligning with the second edition of the Caring for Child Survivors of Sexual Abuse Guidelines (CCS).